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Privacy Policy

Effective Date: October 2, 2025

At ToolsTender Ltd, we take your privacy seriously. This policy explains what data we collect, how we use it, how we protect it, and your rights under global privacy laws such as GDPR (Europe), CCPA (California), and others.

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email, phone number, company details, billing address.

  • Payment Data: Processed securely through Stripe or trusted providers; we do not store full card numbers.

  • Usage Data: Website activity, IP addresses, cookies, browser type, analytics.

  • Communication Data: Records of emails, inquiries, or support tickets.

2. How We Use Your Data

  • To provide, manage, and improve services.

  • To respond to inquiries and support requests.

  • To process secure payments and invoices.

  • To send updates, newsletters, and promotional offers (opt-out anytime).

  • To comply with legal obligations.

3. Sharing of Data

We may share data only with:

  • Payment processors (Stripe, PayPal) to complete transactions.

  • Hosting and IT partners under strict confidentiality.

  • Legal authorities if required by law.

We never sell or rent your personal data.

4. Cookies & Tracking

  • We use cookies to improve website experience, analytics, and performance.

  • You can disable cookies in your browser settings, though some features may not work properly.

5. Data Retention

  • We retain personal data only as long as necessary for service delivery, legal compliance, or dispute resolution.

  • Payment data is not stored by us, but securely by Stripe.

6. Your Rights (GDPR/CCPA)

You may:

  • Request access to your data.

  • Request correction or deletion.

  • Object to processing for marketing.

  • Request portability of your data.

7. Children’s Data

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

8. International Transfers

If data is transferred outside the UK/EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

9. Security

We use encryption, secure servers, and monitoring to protect your data. No system is 100% secure, but we maintain best practices.

📧 Contact: info@toolstender.org
🏢 Address: SUITE C116 4 – 6, GREATOREX STREET, LONDON, UNITED KINGDOM E1 5NF