Tools Tender

Menu
Let's Talk

Refund Policy

Effective Date: October 2, 2025

At ToolsTender Ltd, we want you to feel confident in working with us. We provide digital solutions and service-based offerings, and while our goal is to exceed expectations, we understand issues may arise. This Refund Policy explains when and how refunds are considered.

1. General Principles

  • Refunds are evaluated on a case-by-case basis.

  • All requests must be submitted in writing to info@toolstender.org.

  • ToolsTender reserves the right to deny requests that do not meet eligibility criteria.

2. Eligibility for Refunds

Refunds may be considered for:

  • Duplicate Transactions: Accidental multiple payments for the same service.

  • Pre-Service Cancellations: If you cancel before work begins.

  • Non-Delivery of Service: If we fail to deliver within the agreed timeframe and cannot mutually resolve.

  • Technical Errors: If a payment processing error occurs through Stripe or other gateways.

3. Partial Refunds

Partial refunds may apply if:

  • The project is partially delivered but terminated early by mutual agreement.

  • Adjustments are made to account for completed work.

4. Non-Refundable Situations

Refunds will not apply in cases including (but not limited to):

  • Completed Work: Any project or deliverable already provided.

  • Change of Mind: Client changes requirements after initiation.

  • Delays Caused by Client: Missed approvals, lack of feedback, or communication gaps.

  • Time-based Services: Consultations, strategy sessions, or subscriptions once delivered.

5. Refund Process

  • Requests are reviewed within 5 business days.

  • Approved refunds are processed within 7–14 business days via the original payment method.

  • ToolsTender is not responsible for delays by banks, payment processors, or intermediaries.

6. Dispute Resolution

We encourage clients to contact us before filing disputes with banks or Stripe. Most issues can be resolved quickly with direct communication.

7. Force Majeure

We are not responsible for refunds in cases where delivery was prevented by circumstances beyond our control (e.g., natural disasters, internet outages, third-party failures).

📧 Contact: info@toolstender.org
🏢 Address: SUITE C116 4 – 6, GREATOREX STREET, LONDON, UNITED KINGDOM E1 5NF